Buying a customized icon from Coptic Icons Gallery is a simple and efficient process that ensures your order will be delivered quickly and safely. Here's how it works:
-
The order is finalized and paid for on the site. When placing your order, you can add comments to specify any particular requests you want included in your icon. For example, you can request customization such as specific colors or patterns. Once you have completed filling out your cart and made the payment, your order will be recorded and forwarded to the artist.
-
The order is forwarded to the artist, who has two months to complete the ordered icon. The artist will use the selected size and the specifications listed in your comments to create the icon to your specifications. It is important to note that once the order is forwarded to the artist, it is no longer possible to cancel the order or obtain a refund. This is because the artist must work on your order and cannot be reimbursed for their work.
-
The order is repatriated by a specially commissioned courier from the artist's workshop to our warehouse in Europe. Once the icon is ready, it is sent to our warehouse in Europe via a specially commissioned courier. This courier travels to Egypt every 8 weeks to retrieve orders from customers and repatriate them to Europe. This ensures that your icon will be transported safely to our warehouse.
-
Your order is checked, carefully packaged, and shipped by a quality express carrier. Once your icon arrives at our warehouse, it is checked to ensure it meets your specifications and is in good condition. It is then carefully packaged for shipment to your delivery address. We use quality express carriers such as DHL, Fedex, UPS, or Chronopost to ensure a fast and secure delivery of your order. In general, your order will be shipped within 15 days of the icon arriving at our warehouse.
We hope you enjoy your purchase and do not hesitate to contact us if you have any questions or concerns. We are here to help you at every step of the order and delivery process so you can get the customized icon of your dreams without any hassle. Thank you for choosing Coptic Icons Gallery for your customized icon purchase.