The return and exchange policy of the website refuses exchanges and refunds except for latent defects.
According to French civil code article 1641, a latent defect is a defect that was not visible at the time of purchase and that reduces the value of the object or prevents its normal use. According to French civil code article 1648, the customer is entitled to a refund or exchange if the object has a latent defect.
It is important to familiarize yourself with the website's return and exchange policy before purchasing a custom Coptic icon. This will allow you to know your rights as a customer and how to request a refund or exchange if there is a problem with your purchase.
It is also important to note that, even if the website's policy does not provide for a refund or exchange for custom purchases, it is possible that you may be able to get a refund or exchange if the object is damaged or there is an error on our part. According to French consumer code article L.221-5, the customer has the right to request repair or replacement of the object if it is defective or non-compliant with the order. However, it is important to understand that customization makes the object unique and dedicated to the customer and it can therefore no longer be sold afterwards. This may explain why we refuse exchanges and refunds for custom purchases.
If you have any questions about the website's return and exchange policy, do not hesitate to contact them for more information. You can also refer to the provisions of the French consumer code that regulate consumer rights and professional obligations.